Complaints Procedure
We want to deal with concerns fairly, promptly and professionally.
How to complain
Please contact us at info@easig0.co.uk, call 01785 387935, or write to 20–22 Wenlock Road, London, N1 7GU. Include your name, contact details, reference number if available and a clear description of your concern.
What happens next
We will record, acknowledge and investigate your complaint in accordance with the rules applicable to our regulated claims management activities. Where the complaint is not resolved sooner, we aim to issue our final response within eight weeks of receiving it.
Claims Management Ombudsman
If you are not satisfied with our final response, or if eight weeks have passed without a final response, you may be able to refer an eligible complaint to the Claims Management Ombudsman at the Financial Ombudsman Service. A referral normally needs to be made within six months of our final response.
Further information is available at cmc.financial-ombudsman.org.uk or by calling 0800 023 4567.
Time limits and eligibility rules apply. Our final response will explain the external escalation rights relevant to your complaint.