Questions people ask us.

The assessment is primarily designed for council and housing-association tenants experiencing unresolved repair problems.

Examples include damp and mould, leaks, roof defects, heating or boiler failures, defective windows or doors, plumbing, drainage and electrical issues.

Whether and when the issue was reported is an important part of the assessment. Tell us accurately what you have done so far.

No. The form is an initial assessment only. It does not guarantee acceptance, legal representation or compensation.

Yes. Provide the accident circumstances, vehicle details and any evidence you have so the position can be assessed.

Potential routes may exist for uninsured or untraced-driver matters. Contact us with the details so we can explain the next steps.

Photos, dashcam footage, witness details, insurer information and police references can all be useful depending on the case.